The information on this website relates to Oricom baby products purchased within New Zealand from official retailers.
Oricom provides an additional warranty period from the standard one year against defects for Oricom Baby Monitors sold within New Zealand by approved retailers.
You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Below is the Oricom warranty period for each product category with proof of purchase:
Breathing Movement Monitors: 2 Years from the date of purchase
Video Monitors: 3 Years from the date of purchase
Audio Monitors: 3 Years from the date of purchase
Monitor Batteries: 1 Year from the date of purchase
Baby Health Care: 12 Months from the date of purchase
Aroma Diffusers: 12 Months from the date of purchase
Night Lights: 12 Months from the date of purchase
Sleep Trainers: 12 Months from the date of purchase
Sound Soothers: 12 Months from the date of purchase
Any warranty claims contact our dedicated customer service team:
0800 674 266 (11.00am - 7.00pm NZ time, Monday - Friday)
Please have your purchase details including where you purchased the product and when it occurred at your disposal.